CALDECOTT DENTAL PRACTICE COMPLAINTS PROCEDURE
If you have concerns about the service you have received from the dentist or any of the staff working in this practice, please let us know straight away. We operate a practice complaints procedure as part of a NHS system for dealing with complaints. Our system adheres to national criteria.
How to complain
We hope that most problems can be sorted out easily and quickly, often at the time they arise and with the person concerned. If your problem cannot be sorted out in this way and you wish to make a complaint, we would like you to let us know as soon as possible- ideally, within a matter of days. This will enable us to establish more easily what happened. If it is not possible to do that, please let us have details of your complaint:
within 6 months of the incident that caused the problem, or
within 6 months of discovering that you have a problem, provided this is within 12 months of the incident
Complaints should be addressed to the Practice Manager, Mrs S. Homes or Dr A. K. Afshary. You can contact us by telephone or by writing to the practice. We will ensure that your concerns are dealt with promptly. It will be a great help if you are as specific as possible about your complaint.
What happened next?
We shall acknowledge your compliant within three working days and aim to have investigated your complaint within ten working days of the date you raised it with us. We will then be in a position to offer you an explanation. In investigating your compliant, we shall aim to:
find out what happened and what went wrong
make it possible for you to discuss the problem with those concerned, if you would like to do this
make sure you receive an apology, where this is appropriate
identify what we can do to make sure the problem does not happen again