20 July 2021

An update on NHS dental services at our practice

As you will know, the Prime Minister has confirmed that public restrictions have been significantly eased on 19th July.


Under the Government's guidance "Health and care settings will continue to maintain appropriate infection prevention and control processes as necessary and this will be continually reviewed. Guidance will be updated based on the latest clinical evidence this summer." You can find this online:


In line with the Government’s guidance, England’s Chief Dental Officer Sara Hurley has informed us that the infection prevention control measures in dentistry should continue to be followed until further notice. These are important measures from Public Health England aimed at limiting the spread of the virus in dental settings. We’re also continuing to follow NHS dentistry’s standard operating procedure which helps us make this guidance work.

This means three things for patients:

1. If you need to come into the surgery for an appointment, please remember that social distancing remains in place in the dental practice and to wear a face covering upon entering the building.

2. We will continue to have restrictions on leaving time between patients to ventilate rooms if we perform an aerosol generating procedure. An aerosol generating procedure (AGP) is a medical procedure that can result in the release of airborne particles (aerosols) from the respiratory tract when treating someone who is suspected or known to be suffering from an infectious agent transmitted wholly or partly by the airborne or droplet route. In dentistry, for example, this means the use of something like a high speed drill. This impacts how many patients we can fit into a working day.

3. We are also following the Chief Dental Officer’s advice that we should prioritise patients for treatment based on urgency and priority groups, such as those more at risk of dental disease or children.

Similar public health measures are still in place for hospitals and GP practices, too.


Every dental practice is working extremely hard to provide care to our patients within the restrictions and guidance to ensure it’s safe to visit the dentist.


We hope that this helps clarify why these measures are in place for every NHS dental practice. Please do give us a call if you think you need to see us, we’re open for patients.

Best wishes

Please do familiarise with the 'New Patient Journey' below


  • We may need to give you some information ahead of your appointment. 

  • We may ask you to complete a new medical history form.

  • You may be asked to do a pre-payment.


  • We ask you not bring any valuables and unnecessary items.

  • Before travelling to the practice, ensure you are hydrated and have visited the lavatory.  

  • Please brush and floss.   

  • Please do bring your own pen and mask if possible.

  • Ensure you attend your appointment alone unless you require assistance or you are supporting a child or someone who is vulnerable (Please limit this to one person)

  • Please call the practice when you arrive. 

  • We ask you turn up on time for the appointment if possible do not turn up early or arrive late (we will need to reschedule the appointment if you arrive late)

  • The practice door will remain close. We ask you to remain outside observing the social distancing rules.

  • One of our dental team will usher you in when your appointment is ready to commence.

  • Before entering the premise, we will be recording your temperature.   

  • Please do wear a mask if you have one.

  • A member of the practice will escort you inside the building.    

  • When you enter, you will be asked to disinfect your hands and put on shoe covers.

  • Our receptionists will be behind a transparent screen and they will be wearing masks. The practice will be observing detailed infection control guidelines.

  • Please do observe the 2-meter social distancing labels/markers on the floor.

  • You will be guided straight through to the surgery room (we are limiting amount of patients in the waiting area)





  • We will ask you to leave any belongings such as your coat and bag into a plastic box provided outside the surgery.

  • Once in the room we will ask you to sanitise your hands once again.  

  • Please do not be offended if we do not shake hands. The surgery doors will be left open, so you do not need to open or shut them.

  • The dentist and the dental nurse will have donned their PPE.

  • Before the start of any dental procedure, you may be asked to rinse with a mouthwash for 1 minute before a procedure. 




  • When leaving the treatment room, please replace your face mask, disinfect your hands and collect your belongings from the box outside the surgery room.

  • We are encouraging contactless card payment when possible. If you are paying by cash, we ask you to bring the exact amount and place the money in a clear plastic bag.

  • If any additional appointments are required, you will need to call the practice after you have left the practice building.

  • Before you leave the practice, you will dispose of your shoe covers and mask (if the mask is provided by us) at the exit door and use the hand sanitiser one more time.


Caldecott Dental Practice operates a zero tolerance policy. Any patient who is verbally or physically violent or abusive to our members of staff or to other patients will be refused treatment and reported to the appropriate authority. 


We apologise for any inconvenience these steps caused but we hope that you will understand this is for everyone's best interest and we are trying to do our best throughout this difficult time. 


For more information please visit


Before Your Appointment

On the Day of Your Appointment

When Entering the Practice

Dental Surgery Room

When Leaving the Surgery Room

Zero Tolerance Policy

The New Patient Journey